Cancellation & Refunds
We recognize that you may be hesitant to book in these uncertain times. But good news! We want to allay your fears by making booking a trip with us RISK FREE.
*** For 2020 Summer Only ***
Deposits - No deposit required!! Yes, no deposit
*** For 2021 Summer ***
Deposits - 50% deposit which is 100% refundable up to 90 days prior
The below is our standard policy. As long as the above COVID-19 policy is displayed on our site, you can take advantage of that policy and ignore the below.
We hope you do not need to cancel your trip! However, if unforeseen circumstances happen, here is how our Refund Policy will affect you;
- If you cancel within 90 days of your trip start date - no refund will be given
- If you cancel outside 90 days of your trip start date (ie more than 90 days before your trip) - we will refund 50% of your deposit. Alternatively, you can choose to keep 100% of the deposit on file to use towards a future trip!
If over the course of your stay we are not able to provide all the activities outlined in the itinerary there will be a refund issued for the missed activity. The most likely activities to be cancelled are the heli accessed activities and the refund will be equal the the value of the unused flying time.
We do not accept liability where the cause of a failure in your holiday arrangements is due to unusual or unforeseeable circumstances or events which neither we, nor our servants, agents or suppliers could have anticipated or avoided even with the exercise of all due care (e.g. wildfires, airline strikes etc).
Tweedsmuir Park Lodge VERY STRONGLY recommends taking out trip cancellation insurance. Due to our seasonal nature and large financial commitments, we cannot make exceptions to our strict Refund Policy. We recommend Lifestyle Financial for all your travel insurance needs. They have made it easy to get an online quote here: Lifestyle Financial. Please contact Lifestyle Financial for all questions pertaining to insurance.